Tran Climatisation Inc.

We have a wall mounted air conditioning system that broke down. I contacted Tran Climatisation and within a week we had a technician at our place. Turned out we needed a new motor and circuit board, which they ordered for us and then installed. The service was great, from the moment I put in the service request to the work done by the technician. He was really amazing, did everything he could to fix the issue before confirming we needed a new motor. They also provided some quotes for a new system installation, but they did not push it on us like some other companies might do. We decided to go the repair route for now and they did an excellent job. We also asked the technician to perform a thorough cleaning of our machines and it seems they run like new again even though they are 15 years old. When we do change our system in a few years, we will definitely contact Tran Climatisation again.

Perfect customer experience, starting with a great shopping/buying experience (thanks to Martin who was very professional and prompt in responding to any questions we had) up to the installation, and including as well their after sale customer service. Martin understood well our needs and took time to answer our questions. They gave us an installation date and everything went as expected. The techs arrived right on time and were friendly. All documents were sent to us by email and in the covid context it was easy to do business with them. Everything was right, no surprised. I strongly recommend! A few months after, we called for a teck to check our equipment. Derek was very friendly, prof.

It was the best service I have ever received from start to finish. Beginning with customer service to making an appointment to receiving a phone call before tech arrived to the professional work, simply excellent. The tech Jean François was punctual, knowledgeable, and did a masterful job while explaining everything from A to Z as well as my questions. 5 stars.