Preferred Insurance - Chatham Kent Branch

My agent is Pam, I had a claim to put after an incident that happened on Christmas Day. I knew they were closed but I figured I’d call and leave a message. Even though she was off. She returned my message to assist me with making the claim. Afterwards, she made sure to check in with me to make sure everything was being taking care off. This was my first claim I’ve ever made and she helped me out the the whole way. Lois also helped me whenever Pam was unavailable. Between the 2 of them they made sure I was taken care of!

Wind caused damage to my metal roof. ..requiring replacement. Preferred Insurance in Chatham Ontario, allowed me to choose a local contractor , I chose ABC Contracting. All went well with the replacement and Preferred's adjuster Stuart followed up regularly. The work was completed . Very pleased with how the adjuster kept in touch every step of the way.

Great experience from start to finish. Lois Garland could not of been more kind, helpful or professional. She truly cared about me and resolving my claim. Thanks for making a unfortunate accident easier to deal with and walking me through the process until it was resolved.