Ratings via ThreeBestRated
I cracked the screen on my iPhone badly, When I googled “ Stouffville cell phone repair” I got two options both on Main Street. The first one show that they close at 7 PM, but when I called at 5 PM, I got a voicemail, so I moved on to the second option which led me here. Zef picked up the phone, and I rushed over to his business and in 30 minutes, he had completely fixed my cracked screen iPhone, And the price was fabulous! it really surprised me, I was expecting to spend about three times that cost that Zef fixed it for. He was a perfect gentleman, and after a short conversation with him it was very apparent to me that he was a man of morals and values. I love it when I meet a business owner who is honest and straightforward, and is happy to help others in their time of need. Most of our lives revolve around our phones, And when the phone breaks it takes priority. Zef fully understands this, he treats his business very seriously….and I am so grateful to him. If you’re in Stouffville and need a repair to your wireless device (Cell phone, laptop, tablet) You will not regret taking it to Zef at Acenet Wireless. I feel very lucky to have such a fabulous business in Stouffville, The fact that we don’t have to travel outside of our beautiful little town is wonderful! Let’s support our community by supporting the businesses in Stouffville! When I find an awesome place, I just want to shout it from the rooftops so everybody else can be just as happy. - Janet L.
Best remote service i have ever received.
Akash is really cooperative and helpful. He will guide and suggest the best plan available.
Got a simcard plan from Akash at a very affordable price.
Will be bringing all of my friends here incase anyone needs a new sim plan.
Just visited the new store in my complex for all my cell phone needs. Great selection, excellent service, and competitive prices. Highly recommend checking them out for any mobile-related purchases or repairs.
Excellent, prompt and personable service. I had a problem with a cracked PC screen. Within days Zef had it repaired, and my PC was good to go for my work. Highly recommend. - B.W. Powe, Ph.D., Author Associate Professor, Departments of English and Humanities, York University, Toronto Ontario. Reply
The worst customer service I've ever experienced. My daughter went in there with a broken screen Apple notebook. $430 later she brings it home and now her camera isn't working. So she went in to explain to the owner that now her camera is not working and it was working before she brought it in. He didn't check everything before he started working on it and proceeds to tell her that it must've been broken before she brought it in. My daughter tried to explain to him that it was working, and he literally told her it was her word against his. He offered to do not diagnosis on it at another charge. I called him and explained to him that it was working, and I can provide further proof that it was working the day before and he says it wasn't necessary. Didn't offer any solution. Unfortunately, my daughter didn't research before she took it in because looking into his reviews, he has done that previously. - Carm.
ACENET WIRELESS
Hello Carm,
Thank you for sharing your feedback. We understand that this situation has been frustrating, and we take all customer concerns seriously.
For clarification, the MacBook Air (2020), Model A2337, was brought to our store with a completely damaged screen. At the time, we performed an in-store diagnosis and offered to conduct further troubleshooting by opening the device to investigate the reported camera issue.
Regarding the camera concern, we understand your position that it was working before the visit. However, without a documented assessment of the device immediately before it was brought to our store, we cannot conclusively determine when or how the issue occurred. Evidence that the camera was working the previous day does not, on its own, establish that the damage occurred while the device was in our care, as other circumstances may have arisen in the interim. We believe it is important to establish the facts before assigning responsibility.
We have successfully completed hundreds of repairs on this exact MacBook model without similar issues. Our team takes pride in providing professional service and maintaining high standards for our customers and the Stouffville community.
We recognize your frustration and regret that this experience has left you dissatisfied. Our offer to investigate the issue further remains an indication of our willingness to understand what happened. We believe that a fair resolution should be based on a proper technical assessment and the available evidence.
We appreciate the opportunity to clarify our position and remain committed to treating our customers fairly and professionally.
