Knowledgeable friendly staff. Parts are always in stock, with various grade selections available. They are great at answering questions and give helpful advice for the "do-it -yourself" handyman. Competitive pricing. I wouldn't go anywhere else.
They ordered a special tool for me and it's coming in tomorrow afternoon from Cornwall so that's great. Also the price was about half of other places that I checked.
This is my go to place for parts. Guys at the counter are always decent and I am happy with that parts.