NOVERO Homes and Renovations

Positive: Professionalism, Quality We were ready to tackle our first significant home reno project and naturally I was nervous about finding the right people to trust with our home and our money. We are the type of people who start our search at the Better Business Bureau and read every review we can find online before contacting anyone. I loved every step of the process with Novero. From my first inquiry email and phone calls with Erica (an absolute rock star as a first contact with the company), to the initial site measurements with Cody (so patient and friendly with my endless questions), to my design meetings with Jill (a style queen and a sweetheart all in one), to our project getting underway with our site manager, Matt (no question, request, text, or email was ever answered with anything less than a prompt, positive, friendly, can-do attitude), to every sub-contractor that was truly a pleasure to work with, and last but not least to Deanna, who was always smiling and ready to help at the design office when I would stop by. Novero has assembled an impressive team of people who are really good at their jobs. It's truly rare to work with a business that is so organized, professional, courteous, thorough, and patient with clients from beginning to end. I do not hesitate to recommend them to anyone, and can't wait to do more renovations to our house in the years ahead. Photos attached: They completely gutted and replaced one of our bathrooms. The project was finished ahead of schedule too!

I used Novero for the renovation of the main floor of my house (kitchen, living room, dining room, powder room, front entranceway). They did an amazing job - I am so happy with how it turned out. The design assistance from Suzanne and Jillian was really helpful and important, the contractors were top notch, and the management of the project was professional with no surprises. I definitely recommend Novero and planning on using them on my next project.

Working with the Novero was an absolute dream. I am sure we have all heard the typical negative stereotypes about working with contractors, but the Novero team were none of these things. They were extremely responsive to all communications, always showed up on the days they said they would and on time, completed the project in the time frame which was originally provided to us, proactively reached out to us to let us know what would be happening when. The budget provided to us upfront was accurate so there were no unexpected financial surprises. Every team member that came into our home was respectful, clean, and lovely to chat with. The quality of the work was impeccable and our vision was brought to life beautifully. The commitment to quality and customer service is truly 10/10. We had a few minor damages expected with any renovation (ie. inevitable scuffs on the wall) and the Novero team made sure to clean and touch up any area of our home that wasn't absolutely perfect and in the condition they found it before they came. I cannot say enough good things. I would absolutely love to work with Novero again and am already dreaming of our future home projects. Thank you Novero!