Question 1

How do you manage network installation and optimization for business clients?

SOS Computer Experts Ltd · Accepted Answer

We start by learning how your team works: how many people and devices you have, your sites, the applications you rely on and where the slow spots or dropouts are. Then we design and install the network to fit, covering switching, firewalls, Wi-Fi, secure VPN and remote access, and tidy rack and cabling coordination. We work with established platforms such as Ubiquiti/UniFi, Cisco/Meraki, Fortinet and TP-Link Omada, and we choose equipment based on your needs and budget, not on a single brand. Once it's running, we document the setup, keep firmware and devices patched, and review coverage and performance as your business grows or moves, adjusting Wi-Fi, segmenting networks (for example, separating guest or clinic traffic) and replacing ageing gear before it becomes a problem.

Question 2

How do you manage antivirus solutions and other security controls for clients?

SOS Computer Experts Ltd · Accepted Answer

We treat security as connected layers rather than one product. On every managed device we deploy and manage ESET endpoint protection, with MDR/XDR options for detection and response, and we keep operating systems and applications patched. Around that, we secure Microsoft 365 with multi-factor authentication, Conditional Access, anti-phishing, email protection and DMARC/SPF/DKIM, and we use Intune to manage and protect devices where it fits. We also offer staff security-awareness training and security assessments, and backups are part of the plan so a bad day can be recovered from. We explain the options in plain language and recommend what fits each client's risk and budget. No one can guarantee perfect security, but we work to make attacks much harder to pull off and much easier to recover from.

Question 3

How do you help businesses migrate applications and workloads to cloud platforms?

SOS Computer Experts Ltd · Accepted Answer

Every migration starts with an assessment of what you run today: email, files, line-of-business apps, users and devices. We then give you a written plan with scope, timing and cost. We move businesses to Microsoft 365 (Exchange Online, SharePoint, Teams and OneDrive), including migrations from Google Workspace or on-premises Exchange, and we host workloads such as QuickBooks Desktop, remote desktops and other business apps on Microsoft Azure. We schedule the cutover to keep disruption low, often over a weekend, and we set up security (MFA, Conditional Access), backups and permissions as part of the move rather than afterwards. After go-live we help your team settle in and keep managing the environment, including licensing, user changes and regular security reviews.

Question 4

How many clients does your IT services company currently support?

SOS Computer Experts Ltd · Accepted Answer

We currently support roughly 30 to 50 active client companies, mostly small and growing businesses across North Vancouver and Metro Vancouver. SOS was established in 2008 and has been fully operational since 2009.

Question 5

Do you offer remote IT support?

SOS Computer Experts Ltd · Accepted Answer

Most issues are handled remotely and securely. On-site support is available within our Metro Vancouver service area when needed.

Question 6

How do you manage user accounts when employees join or leave an organization?

SOS Computer Experts Ltd · Accepted Answer

When someone joins, we set up their Microsoft 365 account and licence, email, Teams and SharePoint/OneDrive access, MFA and device enrolment, and give them only the permissions their role needs. Their laptop arrives configured, protected and ready to use. When someone leaves, we work from your instructions and timing: we block sign-in, reset credentials, remove access to shared resources and devices, and handle the mailbox the way you choose (for example, converting it, forwarding it or giving a manager access). We also reassign or remove the licence and recover company equipment and data. We keep licensing tidy so you aren't paying for seats you don't use, and we're open about renewal terms that affect when a seat can actually be reduced.

Question 7

What is the cost range for your IT services in North Vancouver?

SOS Computer Experts Ltd · Accepted Answer

Pricing depends on each client's environment: the number of users and devices, how complex the setup is and which services are needed. Our managed IT plans start from $95 per user per month for the basic tier, and we provide a clear quote after reviewing your environment. Project work such as migrations, network upgrades, or security assessments is scoped and quoted separately. Our team is deliberately small and efficient, which keeps our costs down so we can pass the savings on to our clients. Please contact us for a quote, and see our services and pricing details at our website.

Question 8

What licenses and registrations does your IT service company hold in North Vancouver?

SOS Computer Experts Ltd · Accepted Answer

SOS Computer Experts Ltd. is a British Columbia incorporated company based in North Vancouver. It was established in 2008 and fully operational since 2009, and it holds a current business licence and registrations. We hold current partner relationships with Microsoft (Microsoft Partner), ESET (Gold Partner), Cisco and Veeam, which give our clients better access to vendor support and escalation.

Question 9

How many employees are part of your IT services company?

SOS Computer Experts Ltd · Accepted Answer

We're a team of 5. We stay deliberately nimble and lean, which keeps our overhead low so we can pass those savings on to our clients. It also means you work with people who know your environment, rather than a different technician every time you call.

Question 10

How do you test business continuity and disaster recovery plans?

SOS Computer Experts Ltd · Accepted Answer

A backup is only useful if it actually restores, so we test regularly. During onboarding, we agree with you on how long you can afford to be down and how much data you can afford to lose (RTO and RPO), and we design backups to meet those targets, following the 3-2-1-1-0 approach with an offsite, immutable copy. We run scheduled restore tests for our managed backup clients, quarterly at minimum, covering Microsoft 365 data, servers and workstations, and we document the results. If a test fails, we fix it right away. We also keep written recovery runbooks and contact lists, review them with you, and update them whenever your systems change, so your team knows what to do if something goes wrong. Clients on a service level agreement (SLA) also get 24/7 support, and uptime for cloud services follows the guarantees of the vendors we use.

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3 Best IT Services in North Vancouver, BC

TECHNIKEL SOLUTIONS LTD.

Since 2010

Specialty:

Contact:

TBR® Inspection Report:

COMPUNET INFOTECH INC.

Since 1988

Specialty:

Contact:

TBR® Inspection Report:

SOS COMPUTER EXPERTS LTD

Since 2008

Specialty:

Price:

Contact:

TBR® Inspection Report:

Frequently Asked Questions About IT Services in North Vancouver, Canada

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