TPH The Printing House

I'm incredibly impressed with the level of service, professionalism and kindness that TPH Pickering has provided for me regarding my (first) print job. Erin was the person I was corresponding with for most of my project, and she was very patient, understanding, quick and direct concerning my inquiries. She was able to kindly meet my requests as I had some minor technical difficulties during the entire process. The initial prototype I acquired looked great and beautiful in quality; I hardly had to change anything for the rest of the printed books! While Erin was amazing in managing my project, I have to credit Andrew and the kind staff at the location for their friendly service and amiability! I'll definitely be returning for future print jobs and projects and have already recommended TPH to several colleagues.

WOW !!! Just when you think the art of customer service at the retail level is a dinosaur, you call TPH Pickering and Erin picks up. She was happy to listen, immediately provide her email so I could send in my scope of work with a few details. Not too long after I received a call from Erin with some questions. Efficient, knowledgeable and above all helped me research the ideal frame. She went above and beyond to create the perfect image and pointed out the fine details that made the difference between great and excellence! The turnaround time was lightening fast also. I could not have asked for a better experience. My go to store in Durham for all my custom printing needs!

I am more than satisfied with my experience printing perfect-bound books at TPH Pickering! Erin and Andrew are a pleasure to work with. They responded promptly, gave helpful advice for setting up my files correctly, and I was politely accommodated by them even under a strict deadline. I will certainly continue to go to TPH Pickering for all my printing needs. They will go above and beyond.