Specialty:
“Matrix Mechanical specializes in resolving your heating, cooling, and plumbing issues swiftly and efficiently. They respond to all inquiries within the same business day, arrive on time for 98% of their appointments, resolve 95% of issues on the first visit, and offer 24/7, 365-day availability with several technicians on call at all times. The majority of their technicians have their Red Seal Plumbing, Red Seal HVAC, or Gas Technician licenses. They transform your space with their expert installation and renovation services, from cozy bathroom makeovers to large-scale condo buildings. They have a dedicated estimator on staff who coordinates with engineers, suppliers, and other contractors as needed. They pay well because they have great people who do great work, and they provide full benefits, vacation, and training. They know their customers are going to have emergencies outside of the workweek, and they are there to support them. They balance the impact on their team's lives by maintaining a large on-call team, so team members are only on call once every 5-10 weeks.
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2025 Update: The company has 5,000 customers, 30 years in business, a 95% employee retention rate, less than 1% callback rate, and handles 14,000 service calls a year.”
