3 Best HVAC Services in Gatineau, QC

I have been a customer of Thermo-Maître for over ten years and I wanted to share my experience because I received outstanding service! During one of the many heat waves of 2020 and following a power outage, my air conditioner was no longer working and two lights on the unit came on and were blinking. I called to make an appointment with a technician and Martin answered. He asked me to film a short video of the flashing lights and email it to him to identify the error code. He called me back with a first solution: to close the circuit breaker for 15-20 minutes and then turn it back on to see if the air conditioner would work. And hooray the unit started up again as if nothing had happened. The fact that Martin took the time to check the error code and discuss a solution over the phone saved me the cost of a technician's visit and I am extremely grateful! I am and will remain a loyal customer. Thank you Martin.

I would like to take the time to highlight the excellent service I received for the installation of my heat pump as well as the maintenance and verifications. All of my interactions with the various team members, both on the phone and in person, were very professional and efficient. I thank you for your excellent service. I am a very satisfied customer.

I’m one of your customers and would like to share my experience with you and your employee. I got excellent customer service from Josée. She has a positive attitude that is simply contagious. She listened carefully to what I wanted and responded to my needs. She made sure to do follow-ups to keep me informed of any changes. The owner called me immediately and came to our house to discuss. He apologized and rectified everything. I was very happy to see how much the owner cares about customer satisfaction, especially given that over the lifespan of this system we will have questions and need maintenance done at some point.

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