Structube Burnaby

This is my first time purchasing from Structube and I wish to provide my honest experience with them. Eric from Structube Metrotown helped me from the start and all the way to the end. He provided what I call as top-notch customer service from helping my family to choose the right dining table to finding chairs/bench to match up. He went above and beyond by pulling chairs from different areas of the store and physically putting them side by side the table to make sure we could see things clearly and visually before making our decision. He followed up every step by phone calls and emails ensuring the order was entered and the delivery would come on time. I felt I was taken care and followed up each and every step. The process was smooth and stress-free. The table was back ordered but finally came after a short wait. I am very satisfied with my purchase with Structube. The table itself is beautiful and I am very satisfied with my purchase. Once again, I wish to thank you Eric for his exceptional customer service!

We recently got a damaged piece of furniture delivered and Anu from Station Square location went above and beyond to help us. She provided perfect customer experience for us by managing the pick-up of our damaged piece, following up and communicating updates of the arrival of the new piece, and inspection, pick-up, and even loading the new piece to my vehicle at the store! She can definitely be a great example when training new sales associates for other locations too.

OMG! Brian in Metrotown location… such an amazing gentleman. Assisted with carrying the table and putting it into the car! Very patient and well-behaved. I truly appreciate your help Brian.