The UPS Store

I recently went to this UPS Store for help packaging and mailing some delicate and odd shaped wooden bird carvings home to the US. These carvings were made by my father who has passed on and therefore have a lot of sentimental value to me. I was very nervous to trust someone else to package and ship them for me, but this seemed like a much better alternative than to fly home with them. The folks at the UPS Store we so incredibly helpful when it came to explaining and quoting the shipping and packing, as well as helping me complete the necessary paperwork for international shipping. I received the package at home and the carvings were expertly packed to ensure the smoothest ride possible. I'm happy and relieved to say that the carvings both arrived completely intact and no damage at all! I wouldn't hesitate at all to use their packaging and mailing services again in the future!

After calling another Victoria area UPS store mutliple times and getting a recorded message saying that no one was available to answer the phone, I called the Oak Bay store and the phone was promptly answered by Sam. I had a complex shipping requirement for a large item which he was not able to quote on right away but he did undertake to get back to me the same day. True to his word, Sam called me back as promised that day with a solution to my requirement and a fair quote. I would not hesitate to use this store again. Excellent customer service!

We shipped a whole bunch of things from sporting equipment like skis/poles/skates/helmets, kitchen items and clothing. Amazing service, super friendly and did a good job getting me reasonable pricing! Would 100 percent use them again. A nice family run business!