Chartwell Emerald Hills Retirement Residence

We are current residents and recently celebrated our 65th wedding anniversary by hosting family and residents for a large event. We were very happy with the service. Everything was done 1st class. For example, black linens and white serviettes were provided to make the event more formal. The cupcakes and cookies were beautiful and bountiful. We have many friends at Chartwell Emerald Hills and we were thrilled at the number of residents that showed up to help us celebrate. We also appreciate the staff and their efforts to make it a memorable experience. We stay very busy with all the activities and outings. This week we attended a Wine in the Park event at Broadmoor Lake Park, and yesterday we travelled to a BBQ at Peaceful Valley Day Lodge south of Pigeon Lake. Our daughter jokes she needs to make an appointment to talk to us because we are so busy!

My mom's transition to Chartwell Emerald Hills has been wonderful. So welcoming, friendly and caring. Thomas was instrumental in ensuring my Mom retained her old phone number and answers all our questions. Therese was amazing and so caring in explaining everything from our initial discovery of the residence to moving day. Reception is always welcoming and I'm sure I can see smiles behind those face masks. I'm sleeping better knowing that my Mom has an emergency response system and so many people checking in on her.

We had a private family dinner at Chartwell on Sunday evening and the food, staff and space was amazing. Alana Barnett was our primary server and she went above and beyond for our family. She was so kind and even remembered that it was my brothers birthday. Since my grandpa has moved in every staff member that I have come into contact with has been fantastic... we are very happy with the arrangement and Chartwell Emerald Hills.

As the new Director of Care I am receiving great support from the Leadership team, I am observing a very inspiring culture of respect and humility and a focus on making the Residents' life better; I am also motivated by the emphasis on staff wellbeing. Happy to be part of Chartwell Family and to contribute towards achieving the targets Chartwell has set for the Clients and Staff - Azmina S