I have used this company three times and each time they have been outstanding. The phone is answered promptly by Brian the owner, who listens to the problem and has a team out to my house within a day of calling. Recently I had an issue of a noise coming from my septic field and Bryan sent out Carson snd Matt to come investigate. They took the time to listen and identify where the noise was coming from (which had nothing to do with the septic system) and proceeded to thoroughly investigate my whole water system. This took some time and they worked as a team. They found a water leak outside underground and went on to fix the problem. They also fixed a leaky outside faucet! Matt and Carson were kind, respectful, knowledgeable and thorough. The skills and expertise they displayed were exemplary. This company is amazing. Truly.

Great Service. I called SP Pump and Tanks on a Saturday morning for an emergency septic tank pump that was flooding my basement in Brentwood Bay. Brian and Dave provided phenomenal, timely service when no other companies were available. After resolving the issue, Dave provided a clear explanation for why the issue occurred, and how to prevent it in the future. So grateful for their professional, timely service!

Very happy with service provided to pump out our septic tank & install access lids to our tank. The technician was able to find & remove a blockage that may have gone undetected if not for his knowledge of the system. I would use them again.

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I've used Jackson and Western Wastewater a few times to perform Septic System inspections for my Buyer clients who are purchasing homes with septic systems. In every instance, I have found him to be very responsive, thorough and professional. He has done everything from recommending regular maintenance and necessary repairs to full replacement. I highly recommend him based on my experience.

Jackson from Western Wastewater Systems has been great to deal with on our new septic system as well as some other related matters - very professional, conscientious and price competitive. They came in ahead of schedule and below budget, and were excellent throughout the whole process with great workmanship and very professional services, we can't say enough good things about Western Wastewater Systems and Jackson, and would highly recommend them to anyone.

Western Wastewater is an excellent company. Anyone who is looking for expert septic work could rest easy if they choose Jackson. I was fortunate enough to be mentored by the guys at WWS for a week and they do excellent work and always go above and beyond for the customer, I was truly impressed.

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I had an emergency situation at my home and no one could come out, tried many places. Called Save-on, they were also short drivers as they had two people call in sick (like everywhere these days). She called one of the drivers and they said they would make the time. When the young guy arrived, he was so extremely pleasant and professional. Turns out I needed a new pump and the yard was flooding. He called the office to get a pumper truck to our house, however they couldn't accommodate as everyone was busy. This young guy said to me, I can't leave you like this till tomorrow. He drove back to Duncan from our home in Shawnigan, grabbed a pumper truck and drove back to Shawnigan, pumped out the excess so he could actually access the pump, pulled the pump out, put a new one in and made sure everything was working perfectly before he left. Highly recommend this company!

Professional, friendly, and great value. We had them come to decommission our septic tank - their communication was great, their availability was flexible, and the final product was clean and ready for demolition. Would recommend to anyone.

I have used this company every day for for almost 3-year emptying a big holding tank in our community. They have been like family, always quick response, always good work. and a good price. A big thanks to Save On Septic for always being there for me.

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